We do not host the forms for you on our website. We help you create the form with our easy form builder and then give you the HTML code that you must put on your own website.
No!!! We have an easy- to-use Form Wizard
that lets you choose which kind of input fields you want to
add to your form. Simply choose the kind of field you want
and type in a label for your field. You can even specify whether
your field should be a required field or not. Keep adding as
many fields as you like! After
you've added all your fields, simply save your form and let
Response-o-matic automatically generates
the HTML code for you.
Simply copy and paste the HTML code into your webpage and upload
it to your server. Your form is ready to use!
The information that is submitted from your form is sent
to the e-mail address in your FORM setup. An email is sent
out immediately after the form submitted. A copy of your
form submission is also stored online in your Response-o-matic
Account. You have the option to delete individual form submissions
in your account if you do not want to keep your submission.
You should only modify the colours, text size and 'look' of your
form in your web editor. We do NOT recommend you modify the input field
names or add any input fields using HTML in your webpage editor. Log
back into your account to add additional fields and copy and paste
the HTML for those new fields into your form.
Response-o-matic.com ALWAYS attempts to email the form submission
out to you immediately. Possible reasons why your email is not being
received are:
1) Your form submissions
are being labelled as being "JUNK" , "SPAM" or
could be in your email DELETED folder. Many webhosters
are aggressively trying to block form submissions that they may interpret
as being SPAM. If you have a web-based interface for your email account,
log onto your email account and mark email that is coming from us
as NOT SPAM. If you do not know how to mark emails as NOT SPAM, contact
your webhoster.
2) The email address you entered in your form
set up is either incorrectly typed or not entered at all. Check
the FORM SETUP step in your form to verify that your email address
is correct.
3) Emails are being rejected by your ISP (for
various reasons). In your logged in account, we display ALL
form submissions to you. If a form submission email was rejected by
your ISP, it will be labelled "This
message was not accepted by your ISP". Simply click on the
link and it will give you information regarding the bounced email.
Report this information to your ISP to get this problem sorted out.
We provide you html to paste onto your webpage in Step 3. You MUST have two hidden fields within the form html on your webpage that indicate the 'acctid' and the 'formid' values.
You MAY have deleted these fields or the software you are using to paste your code has deleted the code or part of the code. Try recopying and pasting the code from our Freedback account back into your webpage. If the sofware you are using is stripping these values out, please contact the makers of the software editor. Many editors operate in 'rich text' mode - this can cause some of your hidden fields to be removed. Try switching to the plain text editor mode before copying in your form code.
You MUST have a field in your form with the HTML field name of 'email'
for your autoresponder to function properly.
ie. Here's some HTML that has a field name of 'email':
What is your email? <input type="text"
name="email" />
When creating a new form in your account, the Form Wizard provides
by default, an email field and a 'name' field. If you have deleted
the Email field in the Form Wizard in your account, your autoresponder
will not work!
Solution: Log into your account, click on Edit Autoresponder for your
form. You will then be prompted to re-add the EMAIL field back into
the form. Move the email field around if you want and then click on
"SAVE..All done my Form!". Copy and paste the new HTML code
back into your web-page.
No. Unfortunately at this time you cannot customize the 'error' page.
You can however add 'javascript' error checking on the form if you
know how to code in javascript. Unfortunately we do not support or
provide information on how to program in javascript. We do have some
international customers who have developed javascript error checking
to provide 'Non-English' language error messages.
Yes. All messages are stored in our database for a period of 6 months.
File Attachments are stored for only 1 month. You can access your
form submissions at any time through your logged in account.
Our Basic, Professional and Business plans allow you to export your
data to an downloaded Excel spreadsheet or a CSV file for importing
into a database.
Yes! First you need to create an account and create a form (a 'reference'
form) in your account that will store the information as to where
your form will be emailed to and any autoresponders needed. Every
Response-o-matic form has an 'acctid' (account ID) and a 'formid'
(a form ID) which lets Response-o-matic know how to handle your
form submission. You need to copy and paste at least three lines
of code from the 'reference' form into your existing form to make
your form work with our service. Please contact us for more information.
It doesn't cost anything to get an
account to start trying out our service. No credit card
is required to sign up! If our service suits your needs,
and you wish some of our advanced features ....we have
plans starting at $9 per month with discounts available
for 6 month and 12 month terms. Here's a list of the features
of our plans:
This
message was not accepted by your ISP". Simply click on the
link and it will give you information regarding the bounced email.
Report this information to your ISP to get this problem sorted out.
Download your data for backup, or for use in Excel.